| Chapter/Section | Objectives | |
| Chapter 1. Planning Maintenance for Complex Networks | Plan and document the most common maintenance functions in complex enterprise networks | |
| 1.1 Applying Maintenance Methodologies | Evaluate commonly-practiced models and methodologies for network maintenance | |
| 1.2 Maintenance Processes and Procedures | Identify the processes and procedures that are a fundamental part of any network maintenance methodology | |
| 1.3 Network Maintenance Tools, Applications, and Resources | Identify, evaluate, and select tools, applications, and resources to support network maintenance processes | |
| Chapter 2. Troubleshooting Processes for Complex Enterprise Networks | Develop a troubleshooting process to identify and solve problems in complex enterprise networks | |
| 2.1 Applying Troubleshooting Methodologies | Identify troubleshooting principles and evaluate troubleshooting methodologies | |
| 2.2 Implementing Troubleshooting Procedures | Plan and implement troubleshooting procedures as part of a structured troubleshooting methodology | |
| 2.3 Integrating Troubleshooting into the Network Maintenance Process | Plan and implement troubleshooting and network maintenance procedures to effectively support each other | |
| Chapter 3. Using Maintenance and Troubleshooting Tools and Applications | Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks | |
| 3.1 Using Cisco IOS Software for Maintenance and Troubleshooting | Use Cisco IOS commands to gather information in support of diagnostic processes | |
| 3.2 Using Specialized Maintenance and Troubleshooting Tools | Identify tools used for specific maintenance and troubleshooting processes | |
| Chapter 4. Maintaining and Troubleshooting Campus Switched Solutions | Practice maintenance procedures and fault resolution in switched environments | |
| 4.1 Troubleshooting VLANs | Diagnose VLAN, VTP, and trunking problems using the IOS command line interface | |
| 4.2 Troubleshooting Spanning Tree | Diagnose spanning tree problems using the IOS command line interface | |
| 4.3 Troubleshooting Switched Virtual Interfaces (SVIs) and InterVLAN Routing | Diagnose problems with SVIs and interVLAN routing | |
| Chapter 5. Maintaining and Troubleshooting Routing Solutions | Practice maintenance procedures and fault resolution in routing environments | |
| 5.1 Troubleshooting Network Layer Connectivity | Diagnose network layer connectivity problems using the IOS command line interface | |
| 5.2 Troubleshooting EIGRP | Diagnose and resolve problems in EIGRP | |
| 5.3 Troubleshooting OSPF | Diagnose and resolve OSPF problems | |
| 5.4 Troubleshooting Route Redistribution | Diagnose and resolve problems when redistributing routes | |
| 5.5 Troubleshooting BGP | Diagnose and resolve problems when using BGP to connect to Internet service providers | |
| Chapter 6. Troubleshooting Addressing Services | Troubleshoot NAT/PAT, DHCP, and other services | |
| 6.1 Identifying Common IPv4 Addressing Service Issues | Understand common issues related to NAT/PAT and DHCP | |
| 6.2 Identifying Common IPv6 Routing and Tunneling Issues | Identify common IPv6 routing and tunneling issues | |
| Chapter 7. Troubleshooting Network Performance Issues | Identify and troubleshoot network performance issues. | |
| 7.1 Troubleshooting Network Application Services | Describe network application services | |
| 7.2 Troubleshooting Performance Issues on Switches | Diagnose performance problems on Catalyst switches | |
| 7.3 Troubleshooting Performance Issues on Routers | Identify and troubleshoot performance problems on routers | |
| Chapter 8. Troubleshooting Converged Networks | Troubleshoot wireless connectivity, VoIP, and video | |
| 8.1 Troubleshooting Wireless Issues in a Converged Network | Identify common issues when integrating wireless capabilities into a network | |
| 8.2 Troubleshooting Unified Communications Issues in a Converged Network | Identify common issues when integrating voice into a network | |
| 8.3 Troubleshooting Video Issues in a Converged Network | Identify common issues when integrating video into a network | |
| Chapter 9. Maintaining and Troubleshooting Network Security Implementations | Practice maintenance procedures and fault resolution in a secure infrastructure | |
| 9.1 Troubleshooting Secure Networks | Describe security features commonly implemented in complex networks and explain how those features affect the troubleshooting process | |
| 9.2 Troubleshooting Management Plane Security | Diagnose and resolve problems related to management plane security features | |
| 9.3 Troubleshooting Control Plane Security | Diagnose and resolve problems related to control plane security features | |
| 9.4 Troubleshooting Data and Services Plane Security | Diagnose and resolve problems related to data plane security features | |
| 9.5 Troubleshooting Branch Office and Remote Worker Connectivity | Describe issues related to branch office and remote worker implementations | |
| Chapter 10. Review and Preparation for Troubleshooting Complex Enterprise Networks | Practice maintenance procedures and fault resolution in a complex environment | |
| 10.1 Troubleshooting Complex Environments | Diagnose and resolve problems in integrated, complex enterprise networks |
